조은공부방	▶ 영 어 중 간 고 사 대 비 ◀				강 사
					반
	단원	Lesson 2	학년	학년	이 름
ㄱ

1. Check True or False.

A. According to the return policy example, the online shopping mall makes you pay the shipping charge.

B. A good return policy prevents, all the problems in exchange, credit, or refund.

C. Different return conditions are applied for different items.

D. It is a good idea to write formally when you have a problem.

2. Fill in the blanks.

A. 펜과 연필은 문구용품의 예들이다.

=> Pens and pencils are the examples of

.

B. 우리의 반품 정책에 따르면 여러분은 환불을 받을 수 있습니다.

=> According to our                        , you can get a refund.

C. 그 상점은 다양한 옷을 갖추고 있습니다.

=> The store has

clothes.

D. 새 법이 그 경우에 적용될 것이다.

=> The new law will be

the case.

E. 우리는 물 부족을 인식해야 한다.

=> We should be                        the water shortage.

3. <보기>에서 알맞은 것을 골라 문장을 완성하시오.

<보기>   for              of               does

A. He             look like a real lion in the musical.

B. It is impolite                him to say so.

C. The question is easy           her to answer.

4. 틀린 곳을 찾아 바르게 고쳐 쓰시오.

A. I don't want of her to do the work.

B. She told me that she do wish you to be a good student.

5. do를 사용하여 다음 밑줄 친 부분을 강조하시오.

A. I enjoyed my time in Busan.

B. He likes having a discussion meeting.

6. 우리말 뜻에 맞게 주어진 단어를 바르게 배열하시오.

A. 나는 할머니 댁을 정말 방문했었다.

(I, grandmother's, go, to, my, house, did)

=>

B. 당신이 그에게 정보를 얻는 것은 불가능하다.

(is, to, information, impossible, it, you, get, for, from, him)

=>

7. Look at the example and complete the sentences.

Ex>> 내가 그리스어를 읽는 것은 불가능하다.

impossible, me, read Greek

=> It is impossible for me to read Greek.

A. 그녀는 주문한 물건이 도착할 때까지 일주일을 기다렸다.

the ordered items, arrive, one week

=> She waited                                  .

B. 나는 구매한 물건을 환불 받으려고 고객 센터에 전화를 했다.

the customer service, the purchased items, to be refunded

=> I called                                    .

8. Look at the example below and rewrite the sentences.

Ex>> I enjoyed shopping yesterday.

=> I did enjoy shopping yesterday.

A. He likes online shopping because he can find a variety of products.

=>                           because he can find a variety of products.

B. I tried to explain my problem in English to the customer service.

=>                              in English to the customer service.

9. Put the words in the correct order to complete the paragraph.

『I                              (online, like, do, to buy things). But there is inconvenience in online shopping. After placing an order, we                                      (wait, should, the item, for, to arrive). It is sometimes possible                                    (for, disappear, the item, to) during shipping. However, we usually get things for lower prices than when we buy the same items at offline stores.』

10. Read and fill in the blanks.

	29 have a wide selection
		35 buy hard-to-find items
			46 sell at the lowest price
				47 avoid crowds
					60 save time

<Reasons for Shopping Online>

total : 217 persons

	23 can't ask questions
		24 worry about credit card safety
			32 can't return items easily
				44 can't see and touch items
					51 shipping charge

	23 can't ask questions
		24 worry about credit card safety
			32 can't return items easily
				44 can't see and touch items
					51 shipping charge

<Reasons for Not Shopping Online>

total : 174 person

『             people responded that they shop online to save time. "Avoid crowds" and "sell at the lowest price" come in second and third, followed by                            and                                   .

On the other hand, fifty-one people responded that they do not shop online because of

. "Can't return items easily" and "worry about credit card safety" come                               .』

11. Fill in the blanks with the aprropriate words.

<보기>  proof         attached        complaint

purchase      released

A. 항의편지를 문제점과 바라는 결과를 설명한다.

=> A               letter explains the problem and the outcome expected.

B. 여러분이 물건을 반품 할 때, 원래 있던 상표가 물건에 부착돼 있어야 한다.

=> When you return an item, the original tag should be               to the item.

C. 새로운 제품이 다음 달에 출시될 것이다.

=> A nw item will be              next month.

D. 이것은 내가 어제 집에 있었다는 것을 보여주는 증거이다.

=> This is the             that shows I was at home yesterday.

E. 여러분은 온라인에서 물건을 구매할 때, 반품 정책을 주의깊게 읽어 봐야 한다.

=> When you                an item online, you should read the return policy carefully.

12 Read and answer the questions.

『Dear Manager,

On May 12, I ordered pants from your online shopping mall. When they were delivered today, I tried them on. I ordered the same size for two pairs of pants but the black pants were small. I was told to pay the shipping charge in order to return them.             , I'd like to accept the return without the shipping charge because it's not explained that the black pants are smaller than normal sizes. Please find the attached photocopy of my receipt as proof of purchase.』

A. What is the purpose of the passage?

ⓐ to information customers of the return policy

ⓑ to describe the disadvantages of online shopping

ⓒ to make the seller change the return policy

ⓓ to explain the writer's problem and the outcomes he wants

B. Based on the passage, what is the appropriate word for the blank?

ⓐ However                ⓑ Therefore

ⓒ On the other hand      ⓓ In addition

13. <보기>에서 적절한 단어를 골라 빈칸을 채우시오.

<보기>  receipt         outcome         damage

condition       appreciate      document

A. The              was better than I expected.

B. How much will it cost to repair the         ?

C. You need this           when you apply for a passport.

D. I really            your cooperation.

E. Here's the             . I'd like to get a refund for this bag.

F. Health is an important             of happiness.

14. <보기>에서 적절한 표현을 골라 빈칸을 채우시오.

<보기>   in order to          serch for

be aware of          in addition

strike gold

A. Teenagers need to            Korean history.

B.            spend money wisely, you had better keep a record of your expenses.

C. The Internet has enabled people to lots of information quickly.

D. Tomatoes are tasty.              , they are good for our health.

E. I went fishing with my dad last weekend. I was very happy to            , hooking many fish.

15. 다음 빈칸에 단어의 의미를 쓰시오.

A. outcome :

B : resolve :

C. shipment :

D. document :

16. 다음 영영 풀이에 해당하는 단어를 쓰시오.

『clothing which you wear next to your skin under your other clothes』

17. 다음 중 의미가 비슷한 것 끼리 연결하시오.

A. search for                      - furthermore

B. purchase                        - look for

C. in addition                     - buy

18. 다음 문장의 빈칸에 공통으로 들어갈 단어로 적절한 것은?

『I am sorry to            you but I need your help. If you don't help me, I will be in big                .』

① regret                 ② trace

③ trouble                ④ resolve

⑤ appreciate

19. 다음 밑줄 친 단어의 의미로 가장 적절한 것을 고르시오.

A. You never know how much I appreciate your hard work.

① be grateful for          ② recognize

③ dislike                  ④ ignore

⑤ recommend

B. We are not pleased with the outcome but have no choice but to accept it.

① cause                  ② process

③ input                  ④ outline

⑤ result

20. 다음 문장의 밑줄 친 부분과 의미가 가장 가까운 것은?

『I appreciate your office, but I am sorry I can't accept it.』

① They appreciated that the situation got out of control.

② We have to appreciate the hard work of our players.

③ People started to appreciate the necessity of him.

④ It requires some knoledge to appreciate art.

⑤ His company started to appreciate his talent.

21. 다음 세 문장의 빈칸에 공통으로 들어갈 단어로 가장 적절한 것은?

- He tried to            his new theory to farming.

- Please fill out this form if you want to

for this job.

-           this cream to your face and body.

① arrange                ② apply

③ search                 ④ replace

⑤ fit

22. 주어진 우리말과 같은 의미가 되도록 빈칸에 적절한 말을 쓰시오.

『A : Wow, what a nice cap!

B : I bought it from an online shopping mall, but I'm not actually (A)

about it. (온라인 쇼핑몰에서 샀는데 사실 마음에 들지 않아)

A : Why not? It's fabulous.

B : The color isn't what I expected. It's too bright.

A : Isn't it (B)                 to return it? (반품이 가능하지 않니?)』

23. 다음 대화의 빈칸에 적절한 말을 고르시오.

『A : Is it possible to return this backpack?

B : Can I ask the reason?

A :               about the color because it's too dark.』

① I am serious

② I am not happy

③ I don't have any complaint

④ I am very satisfied

⑤ I am not concerned

※ [24~25] 다음 대화를 읽고, 물음에 답하시오.

『A: Customer Service. Can I help you?

B : I bought pants last week. ⓐ(possible, to, refund, is, get, a , it)?

A : Yes, it is. Can I ask the reason?

B : ⓑ

A : Okay. Would you send them back with the original price tag?』

24. 환불 받는 것이 가능한가요? 라는 뜻이 되도록 ⓐ의 괄호 안의 단어를 순서에 맞게 배열하시오.

25. ⓑ가 ‘색이 마음에 들지 않아요.’라는 뜻이 되도록 주어진 단어를 사용하여 영작하시오.

(happy, about)

26. 빈칸에 들어갈 말로 적절하지 않는 것을 고르시오.

『A : Wow, what a nice T-shirt!

B : I bought it from an online shopping mall, but I actually don't like it.

A : Why not? It's great.

B : I don't like the color. it's too bright.

A : Why don't you return it if you don't like it?

B :                 so I couldn't return.

A : I'm sorry to hear that, but it looks really

nice on you.』

① My sister spilt milk over it

② I already wore it yesterday

③ I already removed the tag

④ I need the receipt but I lost it

⑤ I'd like to wear it tomorrow

※ [27~28] 다음 대화를 읽고, 물음에 답하시오.

『A : Customer Service. What can I do for you?

B : I bought pants last week but ⓐI don't like them. So I sent an email about the matter but I heard nothing.

A : Let me check. Could I have your name, please?

B : Junsu Kim. I emailed on May 13.

A : Hold on, please. Oh, it's in process. You wanted to get a refund for them, but ⓑ그것들을 다른 상품으로 교환하시는 건 어떠세요?

B : Thank you but I still would like to get a refund for them.』

27. ⓐ와 같은 뜻이 되도록 빈칸을 채우시오.

『I am not                   about them.』

28. ⓑ의 주어진 우리말과 같은 뜻이 되도록 다음 단어들을 적절히 배열하시오.

(exchanging, ones, how, them, about, different, with)

29. 다음의 빈칸을 주어진 우리말과 같은 뜻이 되도록 적절한 말로 빈칸을 채우시오.

『A : Good morning. How can I help you?

B : I bought a mug from your shopping mall last week and I found it has a crack.

A : We're sorry to trouble you. Would you send

it back with the receipt, please?

B : Ooops,                         the receipt?

(이런, 영수증이 필요하신가요?)

A : Yes. We can't accept returns without the receipt.』

30. 다음 문장의 밑줄 친 부분을 강조하는 문장으로 고쳐 쓰시오.

A. I want to get a driver's license this year.

B. She arrived there on time.

C. Jenny and her sister watched the movie together.

D. My boyfriend loves his present job.

E. I understand how you feel about this situation.

31. 다음 문장의 괄호 안에서 적절한 것을 고르시오.

A. I was wise (for you / of you) to accept his offer.

B. It is so cruel (for her / to her) to refuse his proposal.

C. It took a long while (for Robin / of Robin) to come to his senses.

D. She turned off the light (for her baby / of her baby) to fall asleep.

E. It si so foolish (for me / of me) to make the same mistake.

32. 다음 문장에서 어법이 어색한 부분을 찾아 바르게 고쳐 쓰시오.

A. When you get off the topic, it is difficult for your audience catch your thought.

B. My parents did wanted me to live with them, but I didn't want to.

C. It was very nice for Lauren to help my homework.

D. It was a great pleasure of me to meet you again by chance.

33. 주어진 우리말과 같은 뜻이 되도록 빈칸에 알맞은 말을 쓰시오.

A. 선생님은 우리가 잘 들을 수 있게 큰 소리로 말씀하셨다.

=> My teacher spoke in a loud voice

well.

B. 그가 말한 것을 믿다니 넌 참 어리석구나.

=> It is very stupid

what he said.

C. 나는 정말 네 생각에 동의해.

=> I                         with you.

34. 다음 문장에 들어갈 단어를 적절히 짝지은 것은?

- He didn't seem to believe her but she

tell the truth.

- It's careless          you to ride a bike without a helmet.

- I've been waiting for an hour           my bus to come.

① does - for - for        ② does - of - for

③ did - of - for          ④ did - of - of

⑤ did - for - of

35. 다음 빈칸에 적절한 단어를 보기에서 골라 쓰시오.

<보기>    do            did            does

A. My grandmother             take a walk every Sunday.

B. I           enjoy my trip to India last year.

C. I           want to study abroad after graduation.

36. 주어진 단어를 이용하여 각 문장에 적절한 의미상의 주어를 문장의 알맞은 자리에 쓰시오.

A. It is very generous to forgive my stupid mistake. (him)

B. My teacher uses many pictures to understand better. (me)

C. That is very nice to say so. (you)

D. The question was too difficult to answer. (me)

※ [37~38] 다음 글을 읽고, 물음에 답하시오.

『I don't like online shopping for several reasons. First, I hate to pay the shipping charge. Second, the items can get damaged when they are delivered. Also, I ⓐ그 물건들이 도착할 때까지 며칠을 기다려야만 한다. In addtion, I can't return the items or get refunds easily. I ⓑthink that online shopping is a waste of time and money.』

37. ⓐ의 우리말 뜻을 참고하여 다음 단어들을 적절히 배열하시오.

『a few, to, have to, days, items, wait, for, arrive, for, the』

38. 밑줄 친 ⓑthink를 강조하는 문장으로 고쳐 쓰시오.

39. 주어진 우리말과 같은 의미가 되도록 빈칸에 적절한 말을 쓰시오.

A. 그녀는 내가 자신을 찾을 수 있게 손을 흔들어 주었다.

=> She waved her hands                .

B. Tom은 이번에 승진할 수 있기를 정말로 원한다.

=> Tom            to get promoted this time.

C. Claire는 농구를 아주 잘 한다.

=> Claire             play basketball very well.

40. 다음 대화의 빈칸에 들어갈 말로 적절하지 않은 것은?

『A : Customer Service. How can I help you?

B :

A : Haven't you received it yet?

B : No, I haven't.

A : Okay, let me check.』

① I got something different from what I ordered.

② I'm calling you to check on the status of my order.

③ I am wondering when my order is going to arrive.

④ I bought a bag last week. When did you ship that order?

⑤ I'd like to trace the item that I bought five days ago.

41. 다음 중 어법상 어색한 문장은?

① A new item will be released this month.

② She does hope her son will take her advice.

③ I called the customer service for the items to refund.

④ Amy likes buying items online because it is convenient.

⑤ A complaint letter explains the problem and the outcome expected.

42. 밑줄 친 ⓐ와 ⓑ가 가리키는 것을 각각 찾아 쓰시오.

『A : Good morning. How can I help you?

B : I bought a book yesterday but it has torn pages.

A : We're sorry to trouble you. Would you send ⓐit with the receipt, please?

B : Oops, do I need the receipt?

A : Yes. We can't accept returns without ⓑit.』

43. 다음 중 대화가 자연스럽지 않은 것은?

① A : Customer Service. How can I help you?

B : I'd like to trace the item that I bought five days ago.

② A : I bought this cap yesterday, but I'm not happy about it.

B : Why not? It's fabulous.

③ A : I bought a book yesterday but it has torn pages.

B : Oh, we're sorry to trouble you.

④ A : Do I need the receipt?

B : No. We can't accept returns without the receipt.

⑤ A : Is it possible to return this item?

B : Yes, can I ask the reason?

44. 다음 글의 요지로 적절한 것은?

『Stores don't have everything. They just don't. Sure, some of the items are at offline stores, but if you are shopping for a specific item, there is no guarantee that it will be there. You can find anything that you need online, from the fashion items to school textbooks. I think of the Web as one big store.』

① 온라인 쇼핑몰에는 다양한 물건이 있기 때문에 더 편리하다.

② 웹사이트는 오프라인 상점처럼 운영해야 한다.

③ 특정 상품을 찾는다면 온라인보다는 직접가는 게 더 빠르다.

④ 오프라인 상점에 없는 물건은 온라인 쇼핑몰에도 없다.

⑤ 물건을 구입할 때는 직접 보고 구매하는 것이 현명하다.

45. 다음 두 문장의 빈칸에 공통으로 들어갈 단어를 쓰시오.

-           May 22, I ordered shoes from your online shopping mall.

- I dislike online shopping because I can't actually try the items           .

※ [46~47] 다음 글을 읽고, 물음에 답하시오.

『When you buy things online, there is always the possibility of returning the item. ⓐ      , you need to read the return policy carefully before purchasing. ⓑSome sites have excellent return policies, but not all. Every site has a different return policy. ⓒ      , return conditions are different item by item.』

46. 빈칸 ⓐ, ⓒ에 들어갈 단어가 적적하게 짝지어진 것은?

① Therefore - In addition

② Furthermore - As a result

③ So - However

④ Otherwise - On the other hand

⑤ Therefore - Although

47. 위 글의 문장 ⓑ에서 have를 강조하는 문장으로 고쳐 쓰시오.

※ [48~50] 다음 글을 읽고, 물음에 답하시오.

『There are    ⓐ  . Minho sometimes buys clothes at online shopping malls because he doesn't have time for store shopping. Last week he found a new online shopping mall which ①offers trendy shirts and pants. He ordered two pairs of pants and had to wait for a few days ②of them to arrive. When he actually put on the pants, he found the black pants were small for him ③though he ordered the same size for both. So he called the customer service to return the black one, but ④was told to pay the shipping charge for returning it. ⓑIt often happens when he purchases clothes online, because he cannot actually try ⑤them on.』

48. 밑줄 친 ①~⑤중 어법상 어색한 것은?

49. 위글의 빈칸 ⓐ에 들어갈 말로 적절한 것은?

① many people who don't like shopping online

② disadvantages of shpping online

③ a variety of products when you go offline shopping

④ some teenagers who don't know how to spend money wisely

⑤ a few useful tips of choosing good products

50. 밑줄 친 ⓑ가 뜻하는 내용을 우리말로 쓰시오.

※ [51~54] 다음 글을 읽고, 물음에 답하시오.

『Young students like buying items online because it is convenient and saves time. Websites also have a wide selection of products. Amy likes ⓐbuy ⓑ         items online. She can search for fancy pens, highlighters, or pencil case ⓒ

are unique and newly-released through several mouse clicks even at night. This month she bought a pen topped with a little cat. She was so happy because she never found that kind of pen around her. She ⓓstrike gold this time because the website was full of unique items.』

51. ⓐ와 ⓓ를 문맥에 맞도록 적절하게 바꾼 것은?

① to buy - strike       ② bought - strikes

③ buying - strikes      ④ to buy - struck

⑤ bought - struck

52. ⓑ에 들어갈 적절한 단어를 TM시오.

53. 위 글의 빈칸 ⓒ에 들어갈 말로 알맞은 것은?

① what                   ② where

③ who                    ④ whose

⑤ which

54. 위에서 언급한 온라인 쇼핑의 장점 세 가지를 우리말로 쓰시오.

55. 다음 글에서 (A)~(C)에 들어갈 말로 올바르게 짝지어진 것은?

『A : Customer Service. What can I do for you?

B : I bought pens last week. Is it possible to return them?

A : Yes, it is. Can I ask the reason?

B : I'm not happy with them. They do not write (A)(properly / prosperously).

A : I'm sorry about all the (B)(inconsistency / inconvenience). We can replace them with new ones.

B : Do I need to pay an extra (C)(charge / recharge)?

A : No, you don't.』

(A)               (B)             (C)

① properly        inconsistency      charge

② properly        inconvenience      charge

③ properly        inconvenience     recharge

④ prosperously    inconsistency      charge

⑤ prosperously    inconvenience     recharge

※[56~59] 다음 글을 읽고, 물음에 답하시오.

『Minho Bak / mhbak@abc.com

custserv@buythings.co.kr

May 15, 2013

Problem with black pants

Dear Manager,

On May 12, I ordered pants from your online shopping mall. When they were delivered today, I tried them on. (①) I ordered the same size for two pairs of pants but the black pants were small. (②) I was told to pay the shipping charge in order to return them. (③) I'd like you to accept the return without the shipping charge. (④) I would appreciate if you could resolve this matter quickly. (⑤) Please find the attached photocopy of my receipt as proof of purchase.

Thank you for your kind attention to this matter.

I can be contracted at 000-111-2222.

Sincerely,

Minho Bak』

56. 이 편지의 목적으로 가장 적절한 것은?

① to advertise a new online shopping mall

② to get his shipping charege back

③ to ask for a refund without any extra charge

④ to show appreciation for their quick service

⑤ to exchange the black pants for a larger pair

57. 위글의 ①~⑤중 다음 문장이 들어가기에 가장 적절한 곳은?

『However, it's not fair because it's not explained that the black pants are smaller than other pants of the same size.』

58. 위글을 읽고, 알 수 있는 내용이 아닌 것은?

① the amount of money Minho paid for those pants

② the problem with the black pants

③ the outcome that Minho wants

④ the way that the mall can contact Minho

⑤ how long it took for those two pairs of pants to arrive

59. 위글에서 다음 설명에 해당하는 단어를 쓰시오.

『to feel grateful for something』

※ [60~61] 다음 글을 읽고, 물음에 답하시오.

『A : Customer Service. What can I do for you?

B : I bought shoes last week. Is it possible to

return them?

A : Yes, it is. (A)

B : I'm not happy with them. They are too small.

A : I'm sorry about all the inconvenience. We can replace them with new ones.

B : (B)

A : Yes, you have to pay the shipping charge.

B : All right. I'd like to replace them. (C)

A : You will receive them in five days.

B : Thank you very much.』

60. 위 대화의 내용과 일치하는 것은?

① B가 산 구두는 사이즈가 너무 크다.

② B는 추가 배송비를 지불해야 한다.

③ 새로운 신발을 받는데 일주일 넘게 걸린다.

④ A는 교환을 제의했으나 B는 환불을 원한다.

⑤ B는 신발을 교환하기 위해 구매한 영수증이 필요하다.

61. 위 대화의 (A)~(C)의 빈칸에 알맞은 말을 고르시오.

ⓐ Could you tell me when I would receive them?

ⓑ Can I ask the reason?

ⓒ Do I need to pay an extra charge?

※ [62~63] 다음 글을 읽고, 물음에 답하시오.

『Last week, I bought pants online but they ①didn't fit. So I called the customer service to return them. The representative offered at exchange but I still wanted ②to return them. I ③was told to send the pants with the original tag. Returning items ④are inconvenient when I buy things online. But I'm happy because my problem ⑤will resolved soon.』

62. 위글의 ①~⑤중에서 어법상 어색한 것은?

63. 본문에서 밑줄 친 to return과 쓰임이 같은 것은?

① I didn't decide yet whether to take a class.

② It's impossible for me to master Chinese in 3 months.

③ I don't know what time to start.

④ I need a comfortable pen to write with.

⑤ I swam across the river to show my strength.

64. 다음 글에서 하의 편지를 쓸 때 포함할 내용으로 언급되지 않은 것은?

『A complaint letter should explain the problem, state the outcome you want, and express your expectation that the seller will resolve the matter quickly. Make sure you keep copies of any letters or documents that you send.』

① 문제점에 대한 설명

② 문제점으로 인한 피해나 심적 고통

③ 문제를 조속히 처리해 주기를 바라는 기대감

④ 원하는 결과에 대한 진술

⑤ 보낸 편지나 파일의 복사본

65. A에 대한 B의 응답으로 적절하지 않은 것은?

『A : Why do you like online shopping?

B :                            』

① I can avoid crowds.

② I don't have to visit a store in person.

③ I can buy hard-to-find items.

④ It has a wide selection of items.

⑤ I don't have to pay the shipping charge.

66. 주어진 우리말 해석과 일치하도록 빈칸을 채워 문장을 완성하시오.

- 그녀는 이번에 성공을 했을데, 그 이유는 바로 그 웹사이트가 독특한 품목들로 가득했기 때문이다.

=> She           gold this time because the websitte was                              .

※ [67~69] 다음 글을 읽고, 물음에 답하시오.

『A : Customer Service. What can I do for you?

B : I bought highlighters last week but I'm not ①happy about them. Is it possible to refund them?

A : Yes, it is, but could I ask why you want to refund them?

B : I'm not happy about the colors because the actual colors are darker than I ②expected.

A : I'm sorry for all the ③inconvenience. We could ④reply them with different ones. I mean brighter highlighters.

B : Let me think. Do I need to pay the shipping charge?

A : No, you need not. We would sent different ones right away. If you're not satisfied with them either, just ⑤send them back. You don't have to pay any shipping charges.

B : All right. I'd like you to send new ones. Could you tell me when I would receive them?

A : You would receive them tomorrow.

B : Thank you very much.』

67. 두 사람의 관계로 적절한 것은?

① teacher - student

② representative - customer

③ bank teller - customer

④ boss - employee

⑤ doctor - patient

68. 밑줄 친 ①~⑤중 문맥상 낱말의 쓰임이 어새한 것은?

69. 두 대화의 내용과 일치하는 것은?

① 주문한 형광펜의 색상이 생각보다 너무 밝다.

② 형광펜의 개수가 잘못 배송되어 왔다.

③ B는 환불을 원했으나 A는 거절했다.

④ 교환을 원할 경우 추가로 배송비를 지불해야 한다.

⑤ 새로온 형관펜이 마음에 들지 않을 경우 반품할 수 있다.

※ [70~71] 다음 글을 읽고, 물음에 답하시오.

『Returns on items purchased online may be made only written 14 days of shipment for exchange, credit, or refund. Refunds are for products only; shipping ⓐcharges are not refundable, and will be ⓑapplied for any new items shipped.

Items that CANNOT be returned:

- underwear

- special order item

- group orders

Returned items must be:

- in new, resalable condition, ⓒfree of any damage or signs of wear.

- In ⓓoriginal packaging with tage still ⓔattached.』

70. 위글의 종류는?

① return policy            ② safety rules

③ contract                 ④ application form

⑤ invitation card

71. 밑줄 친 ⓐ~ⓔ중에서 해석이 적절하지 않은 것은?

① ⓐcharges : 요금

② ⓑapplied : 적용되는

③ ⓒfree of : ~가 없는

④ ⓓoriginal : 독창적인

⑤ ⓔattached : 부착된

※ [72~73] 다음 글을 읽고, 물음에 답하시오.

『Even if a shopping mall has a good return policy, you still may have a problem.        you have a problem, you can call or write about your problem. ⓐIt is a good idea to inform the seller formally and in writing.       the seller clearly aware of the problem and your request, and you have a record of your contact.』

72. 빈칸에 들어갈 단어가 적절하게 짝지어진 것은?

① Although - That way

② Although - Therefore

③ While - Otherwise

④ When - On the other hand

⑤ When - That way

73. 밑줄 친 ⓐ의 쓰임과 같은 것은?

① It took a while to get there yesterday.

② What does it mean in this sentence?

③ We had a great time because it was sunny outside.

④ It is good to write what you eat every day.

⑤ The machinery will make ti easy to increase productivity.

74. 대화가 자연스럽지 않은 것은?

① A : How about exchanging them with some different ones?

B : Thank you, but I want you to process this matter soon.

② A : Is it possible to get a refund?

B : Yes, it is. Can I ask the reason?

③ A : I sent an email about the matter, but I heard nothing.

B : Let me check. Oh, it's in process.

④ A : I bought a book yesterday, but it has torn pages.

B : We're sorry to trouble you.

⑤ A : Could you tell me when I will receive my shoes?

B : You will receive them in five days.

75. 다음 중 B가 할말로 적절하지 않은 것은?

『A : Customer Service. What can I do for you?

B :

A : Oops. We're sorry to trouble you. Let me check.』

① I still haven't received my order. I ordered it 10 days ago.

② You sent me the wrong item. This is not what I ordered.

③ I got something different from what I ordered.

④ I think you sent my order to the wrong address.

⑤ Can I get a refund for a bag I ordered? I'm not happy about it.

76. 밑줄 친 ①~⑤중에서 어법상 어색한 것은?

『A complaint letter should explain the problem, ①state the outcome you want, and express your ②expectation that the seller will ③resolve the matter ④quick. Make sure you keep copies of any letters or document ⑤that you send. Here is an example of a complaint letter.』

※ [77~78] 다음 대화를 읽고, 물음에 답하시오.

『A : Customer Service. What can I do for you?

B : I bought shoes last week. Is it possible to ⓐreturn them?

A : Yes, it is. Can I ask the reason?

B : I'm not happy with them. They are too small.

A : I'm sorry about all the ⓑinconvenience. We can ⓒreplace them with new ones.

B : Do I need to pay an extra charge?

A : Yes, you have to pay the shipping ⓓcharge.

B : All right. I'd like to replace them. Could you tell me when I would receive them?

A : You will receive them ⓔin five days.

B : Thank you very much.』

77. 밑줄 친 ⓐ~ⓔ중에서 문맥상 해석이 적절한 것은?

① ⓐreturn : 되돌아가다

② ⓑinconvenience : 불합리함

③ ⓒreplace : 교환하다

④ ⓓcharge : 책임지는

⑤ ⓔin five days : 5일 후에

78. 다음 중 위 대화의 내용과 일치하지 않는 것은?

① B는 신발 사이즈 때문에 교환을 원한다.

② B는 배송비를 추가로 내야 한다.

③ B는 5일 안에 새로운 신발을 받을 수 있을 것이다.

④ B는 환불을 원했으나 A는 거절했다.

⑤ A는 더 큰 사이즈의 신발을 보낼 것이다.

※ [79~80] 다음 글을 읽고, 물음에 답하시오.

『When you buy things online, there is always the possibility of returning the item. Therefore, you need to read the return policy carefully before purchasing. ① Some sites do have excellent return policies, but not all. ② You had better visit as many websites as possible and compare prices. ③ Every site has a different return policy. ④ In addition, return conditions are different item by item.

(A)(As if / Even if) a shopping mall has a good return policy, you still may have a problem. ⑤ When you have a problem. It is a good idea to inform the seller (B)(formally /  informally) and in writing. That way the seller is clearly aware of the problem and your request, and you have a record of your (C)(contact / contract).』

79. 위글의 ①~⑤중 글의 흐름과 관계가 없는 것은?

80. 위글에서 (A), (B), (C)에 들어갈 말로 올바르게 짝지은 것은?

(A)             (B)            (C)

① As if          formally       contact

② As if         informally      contact

③ Even if        formally       contact

④ Even if        formally       contract

⑤ Even if       informally      contract

※ [81~82] 다음 두 문장의 빈칸에 공통으로 들어갈 단어를 쓰시오.

81. - This novel is too difficult for you

read.

- I will visit a bank in order         open a bank account.

82. - You need to be aware          how much you eat every day.

- It's very nice          him to help me with my homework.

※ [83~84] 다음 글을 읽고, 물음에 답하시오.

『Minho Bak/ mhbak@abc.com

custserv@buythings.co.kr

May 15, 2013

Problem with balck pants

Dear Manager,

On May 12, I ordered pants from your online shopping mall. When they were (A)(delayed / delivered) today, I tried them on. I ordered the same size for two pair of pants but the black pants were small. I was told to pay the shipping charge in order to return them. However, it's not fair because it's not explained that the black pants are smaller than other pants of the same size. I'd like you to accept the return without the shipping charge.

I would appreciate it if you could resolve this matter quickly. Please find the (B)(attached / attained) photography of my receipt as proof of purchase.

Thank you for your kind (C)(attraction / attention) to this matter.

I can be contacted at 000-111-2222』

83. 위 글의 내용과 일치하는 것은?

① 민호는 추가 배송비 없이 바지를 교환하고 싶어한다.

② 민호가 바지 사이즈를 확인하지 않고 주문했다.

③ 영수증이 없어도 환불이 가능한지 묻고 있다.

④ 주문한 바지를 5월 15일 배송 받았다.

⑤ 주문한 바지 두 벌 모두 환불받기를 원한다.

84. 위글에서 밑줄 친 resove의 뜻으로 적절한 것은?

① to check if it is correct

② to find a solution to a problem

③ to feel grateful for something

④ to have the same opinion

⑤ to do something over and over

85. 위글에서 (A)~(C)에 들어갈 말로 올바르게 짝지어진 것은?

(A)              (B)             (C)

① delayed         attached        attention

② delayed         attained        attraction

③ delivered       attached        attraction

④ delivered       attached        attention

⑤ delivered       attained        attention

※ [86~88] 다음 대화를 읽고, 물음에 답하시오.

『A : Wow, what ①a nice cap!

B : I bought ②it from an online shopping mall, but (A)I'm                       about it.

A : Why not? ③It's fabulous.

B : The color isn't what I expected. It's too bright.

A : (B)

B : Yes, but my brother spilt milk over ④it so I couldn't return.

A : I'm sorry to hear ⑤it, but it's really nice on you. You're not happy, though.』

86. 밑줄 친 ①~⑤중 지칭하는 것이 다른 하나는?

87. 위글의 (A)가 ‘나는 사실 그게 마음에 들지 않아.’라는 뜻이 되도록 빈칸에 알맞은 표현을 쓰시오.

88. 빈칸 (B)에 들어갈 말로 적절한 것은?

① Is it possible to get a refund without a receipt?

② Can I ask the reason?

③ How about getting a refund if you don't like it?

④ Isn't it possible to return it?

⑤ Why don't you exchange it with a different one?

89. 괄호 안의 우리말과 같은 의미가 되도록 빈칸에 공통으로 들어갈 단어는 쓰시오.

- Oh, It's in              . (아, 처리중입니다.)

- I'd like you to             this matter soon.     (이 문제를 빨리 처리해 주시면 좋겠습니다.)

※ [90~92] 다음 글을 읽고, 물음에 답하시오.

『Returns on items ⓐpurchase online may be made only within 14 days of shipment for exchange, credit, or refund. Refunds are for products only; shopping charges are not refundable, and will be

applied for any new items shipped.

Items that CANNOT be returned:

- underwear

- special order items

- group orders

Returned items must be:

- in new, resalable condition, free of any damage or sings of wear

- in original packaging with tag still ⓑattach』

90. 위글의 밑줄 친 applied와 같은 의미로 사용된 문장은?

① They applied saliva to the mosquito bite.

② John applied for that company three times.

③ If he applied himself, he would pass the exam.

④ These rules are applied to the freshmen only.

⑤ I paid some money when I applied for my passport.

91. 위글의 읽고, 추론할 수 있는 내용이 아닌 것은?

① You can sometimes get your shipping charge back.

② If you have already worn items, you can't ask for a refund.

③ You must return items within 2 weeks.

④ If you remove the tag, you can't return any items.

⑤ You must keep items in good condition in order to return.

92. ⓐ와 ⓑ를 문맥에 맞게 형태를 바꾸어 쓰시오.

93. 다음 대화의 빈칸에 적절한 것은?

『A : What are the disadvantages of online shopping?

B :                                』

① You don't have to visit stores in person.

② You can't ask questions whenever you want.

③ You can try them on right away.

④ You can shop 24 hours a day and seven days a week.

⑤ You can actually see, hold, or feel what you want to buy.

※ [94~95] 다음 글을 읽고, 물음에 답하시오.

『Amy and Minho do online shopping. (①) Amy likes to buy stationery items and Minho sometimes buys clothes. (②) The reasons for online shopping are (A)편리함과 시간 절약 때문이다. (③) Amy was happy because she found a website which has a wide selection of products. (④) It happened because he could not try on the pants when purchasing them online. (⑤)』

94. 위글의 ①~⑤중 아래의 문장이 들어가기에 적절한 곳은?

『However, Minho had to return the black pants because they were small for him.』

95. 주어진 (A)의 우리말과 같은 의미가 되도록 빈칸에 영어로 쓰시오.

※ [96~100] 다음 글을 읽고, 물음에 답하시오.

『Dear Manager,

On May 15, I ordered ①a watch from your online shopping mall. When it came today, I found a scratch on ②it. I was not happy. So I wanted to get a refund ③it but I was told to exchange ④it for a different one.        I don't want to take a risk any more. I'd like you to accept the return. I would appreciate ⑤it if you could resolve this matter quickly. Please find the attached photocopy of my receipt as proof of purchase. Thank you for your kind attention to this matter. I can be contacted at 010-111-2222.』

96. 위글의 종류는?

① invitation letter        ② review

③ diary                    ④ advertisement

⑤ complaint letter

97. 편지의 목적으로 적절한 것은?

① to inform customers of a return policy

② to describe the disadvantages of online shopping

③ to make the seller change the return policy

④ to explain the writer's problem and the outcome he wants

⑤ to suggest a better design for the pants he ordered

98. 밑줄 친 ①~⑤중 가리키는 대상이 다른 하나는?

99. 글쓴이가 교환을 원하지 않는 이유로 적절한 것은?

① 똑같은 일이 되풀이 될까봐

② 쇼핑몰이 일처리를 늦게 해줘서

③ 시계의 디자인이 마음에 들지 않아서

④ 담당자의 불친절에 화가 나서

⑤ 친구가 같은 시계를 갖고 있어서

100. 빈칸에 들어갈 말로 적절한 단어는?

① Therefore              ② However

③ In addtion             ④ Otherwise

⑤ By the way

※ [101~102] 다음 글을 읽고, 물음에 답하시오.

『Dear Manager,

On April 15, I ordered two shirts from your online shopping mall. When they were delivered today, I tried them on. I ordered the same size for two shirts but the blue one was small. I was told to pay the shipping ①charge in order to ②return it. I'd like you to ③accept the return without the shipping charge because it's not explained that the blue shirt is smaller than normal sizes. Please find the attached photocopy of my ④receipt as proof of ⑤purchase.』

101. 위글의 ①~⑤중‘the act of buying something'의 의미를 갖는 단어는?

102. 위의 편지를 아래와 같이 요약할 때 일치하지 않는 내용은?

- 주문한 날짜 : ① 4월 15일

- 반품 이유 : ② 사이즈 작음

- 원하는 처리 방식 : ③ 배송비 없이 반품

- 배송비를 지불하지 않으려는 이유 : ④ 파란색 셔츠가 보통 사이즈보다 작다는 설명을 보지 못함

- 첨부파일 : ⑤ 구매한 셔츠의 사진

103. 다음 글의 빈칸에 들어갈 말로 가장 적절한 것은?

『          for several reasons. First, I don't want to pay the shipping charge. The second reason is that I can't see and touch the items in person. Lastly, I can't return the items or get a refund easily.』

① I prefer online shopping

② I think people like shopping

③ There are problems with offline shopping

④ I don't enjoy online shopping

⑤ I write down all my expenses

104. 빈칸에 문맥상 적절한 단어를 쓰시오.

『A : Customer Service. How can I help you?

B : I'd like to          the item that I bought five days ago.

A : Haven't you received it yet?

B : No, I haven't.

A : Okay, let me check.』