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	단원	Lesson 2	학년	학년	이 름
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Becoming a Smart Online Shopper

Young students like buying items online because it is convenient and saves time. Websites also have a wide selection of products. Amy likes to buy stationery items online. She can search for fancy pens, highlighters, or pencil cases which are unique and newly-released through several mouse clicks even at night. This month she bought a pen topped with a little cat. She was so happy because she never found that kind of pen around her. She struck gold this time because the website was full of unique items.

There are, however, disadvantages of shopping online. Minho sometimes buys clothes at online shopping malls because he doesn't have time for store shopping. Last week he found a new online shopping mall which offers trendy shirts and pants. He ordered two pairs of pants and had to wait for a few days for them to arrive. When he actually put on the pants, he found the black pants were small for him though he ordered the same size for both. So he called the customer service to return the black ones, but was told to pay the shipping charge for returning them. It often happens when he purchases clothes online, because he cannot actually try them on.

When you buy things online, there is always the possibility of returning the item. Therefore, you need to read the return policy carefully before purchasing. Some sites do have excellent return policies, but not all. Every site has a different return policy. In addition, return conditions are different item by item. The following is an example of a return policy.

Returns on items purchased online may be made only within 14 days of shipment for exchange, credit, or refund. Refunds are for products only; shopping charges are not refundable, and will be

1. 우리말과 뜻이 맞게 빈칸을 채우시오.

A. 강당에는 많은 사람들로 가득차 있다.

=> The hall is

lots of people.

B. 이 치마를 업어 보았니?

=> Did you         this skirt           ?

2. 다음 뜻에 맞는 단어를 본문에서 찾아 쓰시오.

『a factor which makes someone or something less likely to be chosen than other people or things.』

3. 다음 왼쪽 본문의 밑줄 친 for them이 가리키는 것이 무엇인지 쓰시오.

4. 우리말과 같은 뜻이 되도록 주어진 단어를 바르게 배열하시오.

A. 나는 조용한 곳에서 책을 읽는 것을 매우 좋아한다.

(I, do, reading, like, books, in a quiet place)

=>

B. 그녀는 그의 함께 식사하는 것을 매우 싫어했다.

(hate, she, did, with, to, have a meal, him)

=>

applied for any new items shipped.

Items that CANNOT be returned:

- underwear

- special order items

- group orders

Returned items must be:

- in new, resalable condition, free of any damage or sings of wear

- in original packaging with tag still attached

Even if a shopping mall has a good return policy, you still may have a problem. When you have a problem, you can call or write about your problem. It is good idea to inform the seller formally andin writing. That way the seller is clearly aware of the problem and your request, and you have a record of your contact.

A complaint letter should 1) explain the problem, 2) state the outcome you want, and 3) express your expectation that the seller will resolve the matter quickly. Make sure you keep copies of any letters or documents that you send. Here is an example of a complaint letter.

Minho Bak/ mhbak@abc.com

custserv@buythings.co.kr

May 15, 2013

Problem with balck pants

Dear Manager,

On May 12, I ordered pants from your online shopping mall. When they were delivered today, I tried them on. I ordered the same size for two pair of pants but the black pants were small. I was told to pay the shipping charge in order to return them. However, it's not fair because it's not explained that the black pants are smaller than other pants of the same size. I'd like you to accept

5. <보기>에서 알맞은 것을 골라 문장을 완성하시오.

<보기> be applied for   need to

is aware of

A. This rule cannot

every person.

B. He           the seriousness of this problem.

6. 다음 문장에서 they가 가리키는 것이 무엇인지 쓰시오.

『When they were delivered today, I tried them on.』

7. 두 문장이 같은 뜻이 되도록 빈칸을 채워 문장을 완성하시오.

I will go to the airport to meet my friend.

=> I will go to the airport                             meet my friend.

8. 우리말에 맞게 빈칸을 채우시오.

A. 그녀가 떠났다는 사실을 아무도 알지 못하게 하라.

=>                      no one knows the fact that she has gone.

B. 우리는 소매치기를 조심하라는 말을 들었다.

=> We                     be aware of pickpockets.

the return without the shipping charge.

I would appreciate it if you could resolve this matter quickly. Please find the attached photography of my receipt as proof of purchase.

Thank you for your kind attention to this matter.

I can be contacted at 000-111-2222

Sincerely,

Minho Bak